{"id":464,"date":"2021-06-09T10:31:52","date_gmt":"2021-06-09T15:31:52","guid":{"rendered":"https:\/\/boxexpress.com\/?page_id=464"},"modified":"2021-11-22T16:37:47","modified_gmt":"2021-11-22T21:37:47","slug":"pqrs","status":"publish","type":"page","link":"https:\/\/boxexpress.com\/en\/pqrs\/","title":{"rendered":"Claim"},"content":{"rendered":"

RECLAMACI\u00d3N Y SOLICITUDES DE INDEMNIZACI\u00d3N SERVICIO POSTAL (RESOLUCI\u00d3N 3038 DEL 2011 \/ RESOLUCI\u00d3N 3985 de 2012 \/ RESOLUCI\u00d3N 3986 DE 2012)<\/strong><\/p>\n\n\n\n

  1. Las solicitudes de indemnizaci\u00f3n por la perdida,expoliaci\u00f3n o aver\u00eda, deber\u00e1n ser prestadas por el re-mi1tente dentro de los diez(10) d\u00edas calendario siguientes a la recepci\u00f3n del objeto postal cuando se trate de servicios nacionales y seis (6) meses cuando se trate de servicios internacionales.<\/li>
  2. Las solicitudes de indemnizaci\u00f3n por expoliaci\u00f3n o aver\u00eda deber\u00e1n ser presentadas por el usuario des-tinatario, dentro de los cinco (5) d\u00edas h\u00e1biles siguientes al recibo del objeto postal.<\/li>
  3. BoxExpress tendr\u00e1 15 d\u00edas h\u00e1biles para dar respuesta despu\u00e9s de presentada la reclamaci\u00f3n, de con-formidad con el C\u00f3digo Contencioso Administrativo y la Resoluci\u00f3n 3038 de 2011 de la CRC, modificada por la Resoluci\u00f3n CRC 3985 de 2012 y 3986 DE 2011, para las cuales proceden los recursos de reposici\u00f3n y apelaci\u00f3n.<\/li>
  4. Una vez radicada la reclamaci\u00f3n el cliente podr\u00e1 realizar seguimiento con el n\u00famero de reclamo asig-nado, con su n\u00famero de gu\u00eda comunic\u00e1ndose al departamento de servicio al cliente l\u00ednea gratuita en USA 1 877 2698646 \/ 305 938 5658 \u2013 L\u00ednea gratuita en Colombia 01 8000 914 043 \/ (2) 4867979 Ext. 432.<\/li>
  5. BoxExpress no est\u00e1 obligado a cancelar indemnizaciones por reclamaciones que hayan sido radicadas fuera de los t\u00e9rminos establecidos.<\/li>
  6. En caso de que la reclamaci\u00f3n sea procedente BoxExpress se compromete a realizar el pago en un t\u00e9rmino no mayor de treinta (30) d\u00edas h\u00e1biles.<\/li><\/ol>\n\n\n\n

    VIGILADO:<\/strong><\/p>\n\n\n\n

    Ministerio de Telecomunicaciones Edificio Murillo Toro Cra. 8a entre calles 12 y 13, Bogot\u00e1, Colombia \/ C\u00f3digo Postal: 111711, Tel\u00e9fono Conmutador: +57(1) 344 3460, L\u00ednea Gratuita: 01-800-0914014, p\u00e1gina web: www.mintic.gov.co.Superintendencia de Industria y Comercio (SIC), Carrera 13 No. 27 \u2013 00, pisos 3,4,5 y 10 en la ciudad de Bogot\u00e1, C\u00f3digo Postal: 110311, tel\u00e9fono 018000910165, p\u00e1gina web: www.sic.gov.co <\/p>\n\n\n\n

    INDICADORES<\/a>Descargar<\/a><\/div>","protected":false},"excerpt":{"rendered":"

    RECLAMACI\u00d3N Y SOLICITUDES DE INDEMNIZACI\u00d3N SERVICIO POSTAL (RESOLUCI\u00d3N 3038 DEL 2011 \/ RESOLUCI\u00d3N 3985 de 2012 \/ RESOLUCI\u00d3N 3986 DE 2012) Las solicitudes de indemnizaci\u00f3n por la perdida,expoliaci\u00f3n o aver\u00eda, deber\u00e1n ser prestadas por el re-mi1tente dentro de los diez(10) d\u00edas calendario siguientes a la recepci\u00f3n del objeto postal cuando se trate de servicios nacionales […]<\/p>","protected":false},"author":1,"featured_media":150,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"pqrs\/pqrs.php","meta":{"footnotes":""},"class_list":["post-464","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nBoxex | Unlimited Courier<\/title>\n<meta name=\"description\" content=\"Env\u00eda tus compras de manera f\u00e1cil, r\u00e1pida y segura con Boxex. Env\u00eda a Colombia, Venezuela y todo Centreoam\u00e9rica\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/boxexpress.com\/en\/pqrs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Boxex | Unlimited Courier\" \/>\n<meta property=\"og:description\" content=\"Env\u00eda tus compras de manera f\u00e1cil, r\u00e1pida y segura con Boxex. Env\u00eda a Colombia, Venezuela y todo Centreoam\u00e9rica\" \/>\n<meta property=\"og:url\" content=\"https:\/\/boxexpress.com\/en\/pqrs\/\" \/>\n<meta property=\"og:site_name\" content=\"Unlimited Courier\" \/>\n<meta property=\"article:modified_time\" content=\"2021-11-22T21:37:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/boxexpress.com\/wp-content\/uploads\/2021\/03\/web-13.png\" \/>\n\t<meta property=\"og:image:width\" content=\"5604\" \/>\n\t<meta property=\"og:image:height\" content=\"1383\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/boxexpress.com\/pqrs\/\",\"url\":\"https:\/\/boxexpress.com\/pqrs\/\",\"name\":\"Boxex | Unlimited Courier\",\"isPartOf\":{\"@id\":\"https:\/\/boxexpress.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/boxexpress.com\/pqrs\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/boxexpress.com\/pqrs\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/boxexpress.com\/wp-content\/uploads\/2021\/03\/web-13.png\",\"datePublished\":\"2021-06-09T15:31:52+00:00\",\"dateModified\":\"2021-11-22T21:37:47+00:00\",\"description\":\"Env\u00eda tus compras de manera f\u00e1cil, r\u00e1pida y segura con Boxex. Env\u00eda a Colombia, Venezuela y todo Centreoam\u00e9rica\",\"breadcrumb\":{\"@id\":\"https:\/\/boxexpress.com\/pqrs\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/boxexpress.com\/pqrs\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/boxexpress.com\/pqrs\/#primaryimage\",\"url\":\"https:\/\/boxexpress.com\/wp-content\/uploads\/2021\/03\/web-13.png\",\"contentUrl\":\"https:\/\/boxexpress.com\/wp-content\/uploads\/2021\/03\/web-13.png\",\"width\":5604,\"height\":1383},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/boxexpress.com\/pqrs\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/boxexpress.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"PQRS\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/boxexpress.com\/#website\",\"url\":\"https:\/\/boxexpress.com\/\",\"name\":\"Unlimited Courier\",\"description\":\"Boxex\",\"publisher\":{\"@id\":\"https:\/\/boxexpress.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/boxexpress.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/boxexpress.com\/#organization\",\"name\":\"Boxex I Unlimited Courier\",\"url\":\"https:\/\/boxexpress.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/boxexpress.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/boxexpress.com\/wp-content\/uploads\/2025\/04\/logo_boxexespress_latinmail.png\",\"contentUrl\":\"https:\/\/boxexpress.com\/wp-content\/uploads\/2025\/04\/logo_boxexespress_latinmail.png\",\"width\":2048,\"height\":407,\"caption\":\"Boxex I Unlimited Courier\"},\"image\":{\"@id\":\"https:\/\/boxexpress.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Boxex | Unlimited Courier","description":"Env\u00eda tus compras de manera f\u00e1cil, r\u00e1pida y segura con Boxex. Env\u00eda a Colombia, Venezuela y todo Centreoam\u00e9rica","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/boxexpress.com\/en\/pqrs\/","og_locale":"en_US","og_type":"article","og_title":"Boxex | Unlimited Courier","og_description":"Env\u00eda tus compras de manera f\u00e1cil, r\u00e1pida y segura con Boxex. Env\u00eda a Colombia, Venezuela y todo Centreoam\u00e9rica","og_url":"https:\/\/boxexpress.com\/en\/pqrs\/","og_site_name":"Unlimited Courier","article_modified_time":"2021-11-22T21:37:47+00:00","og_image":[{"width":5604,"height":1383,"url":"https:\/\/boxexpress.com\/wp-content\/uploads\/2021\/03\/web-13.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/boxexpress.com\/pqrs\/","url":"https:\/\/boxexpress.com\/pqrs\/","name":"Boxex | Unlimited Courier","isPartOf":{"@id":"https:\/\/boxexpress.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/boxexpress.com\/pqrs\/#primaryimage"},"image":{"@id":"https:\/\/boxexpress.com\/pqrs\/#primaryimage"},"thumbnailUrl":"https:\/\/boxexpress.com\/wp-content\/uploads\/2021\/03\/web-13.png","datePublished":"2021-06-09T15:31:52+00:00","dateModified":"2021-11-22T21:37:47+00:00","description":"Env\u00eda tus compras de manera f\u00e1cil, r\u00e1pida y segura con Boxex. Env\u00eda a Colombia, Venezuela y todo Centreoam\u00e9rica","breadcrumb":{"@id":"https:\/\/boxexpress.com\/pqrs\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/boxexpress.com\/pqrs\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/boxexpress.com\/pqrs\/#primaryimage","url":"https:\/\/boxexpress.com\/wp-content\/uploads\/2021\/03\/web-13.png","contentUrl":"https:\/\/boxexpress.com\/wp-content\/uploads\/2021\/03\/web-13.png","width":5604,"height":1383},{"@type":"BreadcrumbList","@id":"https:\/\/boxexpress.com\/pqrs\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/boxexpress.com\/"},{"@type":"ListItem","position":2,"name":"PQRS"}]},{"@type":"WebSite","@id":"https:\/\/boxexpress.com\/#website","url":"https:\/\/boxexpress.com\/","name":"Unlimited Courier","description":"Boxex","publisher":{"@id":"https:\/\/boxexpress.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/boxexpress.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/boxexpress.com\/#organization","name":"Boxex I Unlimited Courier","url":"https:\/\/boxexpress.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/boxexpress.com\/#\/schema\/logo\/image\/","url":"https:\/\/boxexpress.com\/wp-content\/uploads\/2025\/04\/logo_boxexespress_latinmail.png","contentUrl":"https:\/\/boxexpress.com\/wp-content\/uploads\/2025\/04\/logo_boxexespress_latinmail.png","width":2048,"height":407,"caption":"Boxex I Unlimited Courier"},"image":{"@id":"https:\/\/boxexpress.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/boxexpress.com\/en\/wp-json\/wp\/v2\/pages\/464"}],"collection":[{"href":"https:\/\/boxexpress.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/boxexpress.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/boxexpress.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/boxexpress.com\/en\/wp-json\/wp\/v2\/comments?post=464"}],"version-history":[{"count":3,"href":"https:\/\/boxexpress.com\/en\/wp-json\/wp\/v2\/pages\/464\/revisions"}],"predecessor-version":[{"id":795,"href":"https:\/\/boxexpress.com\/en\/wp-json\/wp\/v2\/pages\/464\/revisions\/795"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/boxexpress.com\/en\/wp-json\/wp\/v2\/media\/150"}],"wp:attachment":[{"href":"https:\/\/boxexpress.com\/en\/wp-json\/wp\/v2\/media?parent=464"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}