Condiciones y Restricciones
Personal data protection and privacy policy

BOXEXPRESS COURIER S.A.S, in compliance with the provisions of Law 1581 of 2012, which regulates the collection and processing of personal data and establishes the legal guarantees that must be met by all persons in Colombia for the proper treatment of such information, issues the following policies and procedures that develop the security of information for the processing of personal data within the organization.

COURIER SHIPPING CONDITIONS
  1. No more than six (6) units of the same item may be sent, regardless of color, size or reference.
  2. The value of your shipment cannot exceed USD $2,000.
  3. The weight cannot exceed 110 Lb or 50 Kg.
  4. The sum of all its measurements cannot exceed 118" or 3 m. or that one of its sides exceeds 59" or 1.50 m.
  5. That it does not include publications that violate morals and/or good customs, narcotics, unauthorized drugs or merchandise whose importation is prohibited.
  6. That it does not include goods for which there are legal or administrative restrictions for their importation

RESTRICTED ITEMS
  1. Dangerous, flammable, corrosive, aerosols, radioactive cargo, weapons of any kind, clothing or articles for official or military use, pornographic videos or literature, food, live or dead animals, security items, organic waste, hospital waste, liquor and others contemplated by the airport, police and/or customs authorities.
  2. Jewelry, fine stones, precious metals, coins, securities, credit/debit cards, cash, articles considered historical or cultural heritage, antiques, works of art, artistic objects.
  3. Hallucinogens or any other type of prohibited substances.

SPECIAL RECOMMENDATIONS

All the contents of your shipment without exception must be declared, you can not omit information as it would be grounds for seizure or seizure of your cargo by the DIAN Article 232 Decree 2685 of 1999.s.

  1. The shipment of TV and/or Monitors is under the responsibility and written authorization of the customer, Box Express and its insurance company are not responsible for any physical damage that may occur during international transport.
  2. Package consolidation must comply with the weight, quantity, declared value and measurement restrictions authorized for Courier shipments.
TAXES

The importation of goods subject to shipments or urgent deliveries whose value does not exceed USD $200, will not cause the VAT sales tax, it will only pay Tariff. In case of exceeding USD $200, the total amount of VAT and Duties on the CIF value must be paid in full.

PAYMENT METHODS
  1. Consignment in Banco de Occidente.
  2. Pse button
  3. Punto Vía Baloto.
  4. Paypal.

RE ADJUSTMENT OR VALUE PROPOSITION

According to article 128 of Decree 2685/99, it shall give rise to a readjustment of its value when the customs inspector considers that the declared value is lower than the actual value of the merchandise. Within five (5) days following the practice of such diligence, the client may present the documents that prove that the declared value is in accordance with the valuation rules or correct the Declaration in the manner provided in the Inspection Act. If he/she does not agree, he/she may file a Right of Petition, in which he/she must submit the following documents:

  1. Photocopy of the recipient's identity card.
  2. Copy of the invoice for the item.
  3. Receipt of payment

Important: The right of petition will not proceed if it does not comply with the requirements demanded for the modality of Postal Traffic or Urgent Shipments.

PAYMENT OF THE READJUSTMENT OR VALUE PROPOSITION

After the customer has been notified of the readjustment and in order to finalize the import procedure of your shipment according to the Colombian Customs Statute (decree 2685 of 1999) for VAT and Duties, the value must be paid within the same month that gave rise to the readjustment. After the expiration of the first date, you will have 30 additional days to legalize your shipment by paying an additional 15% for the redemption of the merchandise, in addition to the storage expenses that have been caused (article 231 decree 2685 of 1999). Once the terms established in the Law have elapsed without the merchandise having been legalized, it will be processed as abandoned and the National Tax and Customs Directorate will be able to dispose of it as property of the Nation.

NATIONWIDE COVERAGE

Our coverage includes the main capitals and municipalities of the Colombian departments.

INTERNATIONAL COVERAGE

Our coverage for postal traffic exports extends to more than 20 countries worldwide, through a strategic partner.

FREQUENCY AND DELIVERY TIMES
  1. Daily flights from the United States (Miami) to Colombia (Bogota).
  2. Next Day Service 24 hours to Bogota and 48 hours to main cities.
  3. Second Day Service 48 hours to Bogota and 72 hours to main cities.
  4. Regular Courier Service from 4 to 6 working days.

Note: Re-shipment destinations or special routes depends on the frequency of departure of the Re-shipper, delivery time after arrival in Colombia 4 to 6 working days.

INSURANCE
  1. The insurance only covers the insured value of the cargo and not the declared value, excluding the freight value.
  2. Box Express will be responsible for the payment of the insurance in case of total loss for an insured value, with a maximum of USD $500.
  3. The insurance does not cover damage or partial loss, it only covers total non-delivery.
  4. Claims can only be filed within 3 business days of receipt of shipment.
TRACKING OR TRACING

Box Express has the technological means to update the status of the cargo in transit through the Portal. Customers can enter here to track their shipments with the assigned tracking number. aquí para realizar el seguimiento o rastreo de sus envíos con el número de guía asignado.

ADDITIONAL COSTS
  1. WAREHOUSE: The packages that enter the warehouse in Miami, will have the first 20 days FREE of storage, after this time will be charged $ 20.00 per month.
  2. RETURN OF IN/OUT PACKAGES: In case the cargo does not comply with the requirements demanded by the DIAN or the client decides to withdraw his package, it will have a cost of USD $20.00.
ABANDONED GOODS

The customer must notify Box Express of the arrival of its cargo for clearance instruction, if after sixty (60) calendar days such notification has not been received or because the value of the shipment previously informed has not been paid, Box Express will declare the cargo abandoned.

ADVERTISING AND/OR PROMOTIONAL INFORMATION

The customer authorizes Box Express to send advertising and/or promotions through text messages or via email, phone call, printed matter or information in the directory.

GENERAL RESTRICTIONS FOR VENEZUELA
  1. Dangerous, flammable, corrosive, aerosols, radioactive cargo, weapons of any kind, clothing or articles for official or military use, pornographic videos or literature, food, live or dead animals, security items, organic waste, hospital waste, liquor and others contemplated by the airport, police and/or customs authorities.
  2. Jewelry, fine stones, precious metals, coins, securities, credit/debit cards, cash, articles considered historical or cultural heritage, antiques, works of art, artistic objects.
  3. Hallucinogens or any other type of prohibited substances.
GENERAL RESTRICTIONS FOR MEXICO
  1. Dangerous, flammable, corrosive, aerosols, radioactive cargo, weapons of any kind, clothing or articles for official or military use, pornographic videos or literature, food, live or dead animals, security items, organic waste, hospital waste, liquor and others contemplated by the airport, police and/or customs authorities.
  2. Jewelry, fine stones, precious metals, coins, securities, credit/debit cards, cash, articles considered historical or cultural heritage, antiques, works of art, artistic objects.
  3. Hallucinogens or any other type of prohibited substances.
GENERAL RESTRICTIONS FOR GUATEMALA
  1. Any flammable, corrosive or explosive material, product with alcohol as its first ingredient, Cleaning products, Fireworks and gunpowder, Gas, Tear gas or pepper spray, Lighters.
  2. Firearms and ammunition, Poison, Pressurized containers, Gas-powered tools, Perishable goods, Drugs, Tattoo machines, Live or stuffed animals.
  3. Goods with a value of $1000.00 or more are subject to a formal customs process (additional cost for paperwork and storage).
SHIPMENT OF TELEVISIONS

Conditions for the shipment of Televisions and/or Monitors