BOXEXPRESS COURIER S.A.S, in compliance with the provisions of Law 1581 of 2012, which regulates the collection and processing of personal data and establishes the legal guarantees that must be met by all persons in Colombia for the proper treatment of such information, issues the following policies and procedures that develop the security of information for the processing of personal data within the organization.
All the contents of your shipment without exception must be declared, you can not omit information as it would be grounds for seizure or seizure of your cargo by the DIAN Article 232 Decree 2685 of 1999.s.
The importation of goods subject to shipments or urgent deliveries whose value does not exceed USD $200, will not cause the VAT sales tax, it will only pay Tariff. In case of exceeding USD $200, the total amount of VAT and Duties on the CIF value must be paid in full.
According to article 128 of Decree 2685/99, it shall give rise to a readjustment of its value when the customs inspector considers that the declared value is lower than the actual value of the merchandise. Within five (5) days following the practice of such diligence, the client may present the documents that prove that the declared value is in accordance with the valuation rules or correct the Declaration in the manner provided in the Inspection Act. If he/she does not agree, he/she may file a Right of Petition, in which he/she must submit the following documents:
Important: The right of petition will not proceed if it does not comply with the requirements demanded for the modality of Postal Traffic or Urgent Shipments.
After the customer has been notified of the readjustment and in order to finalize the import procedure of your shipment according to the Colombian Customs Statute (decree 2685 of 1999) for VAT and Duties, the value must be paid within the same month that gave rise to the readjustment. After the expiration of the first date, you will have 30 additional days to legalize your shipment by paying an additional 15% for the redemption of the merchandise, in addition to the storage expenses that have been caused (article 231 decree 2685 of 1999). Once the terms established in the Law have elapsed without the merchandise having been legalized, it will be processed as abandoned and the National Tax and Customs Directorate will be able to dispose of it as property of the Nation.
Our coverage includes the main capitals and municipalities of the Colombian departments.
Our coverage for postal traffic exports extends to more than 20 countries worldwide, through a strategic partner.
Note: Re-shipment destinations or special routes depends on the frequency of departure of the Re-shipper, delivery time after arrival in Colombia 4 to 6 working days.
Box Express has the technological means to update the status of the cargo in transit through the Portal. Customers can enter here to track their shipments with the assigned tracking number. aquí para realizar el seguimiento o rastreo de sus envíos con el número de guía asignado.
The customer must notify Box Express of the arrival of its cargo for clearance instruction, if after sixty (60) calendar days such notification has not been received or because the value of the shipment previously informed has not been paid, Box Express will declare the cargo abandoned.
The customer authorizes Box Express to send advertising and/or promotions through text messages or via email, phone call, printed matter or information in the directory.
Conditions for the shipment of Televisions and/or Monitors