GENERAL RESTRICTIONS FOR GUATEMALA

  1. Any flammable, corrosive or explosive material, product with alcohol as its first ingredient, Cleaning products, Fireworks and gunpowder, Gas, Tear gas or pepper spray, Lighters.
  2. Firearms and ammunition, Poison, Pressurized containers, Gas-powered tools, Perishable goods, Drugs, Tattoo machines, Live or stuffed animals.
  3. Goods with a value of $1000.00 or more are subject to a formal customs process (additional cost for paperwork and storage).

GENERAL RESTRICTIONS FOR MEXICO

  1. Dangerous, flammable, corrosive, aerosols, radioactive cargo, weapons of any kind, clothing or articles for official or military use, pornographic videos or literature, food, live or dead animals, security items, organic waste, hospital waste, liquor and others contemplated by the airport, police and/or customs authorities.
  2. Jewelry, fine stones, precious metals, coins, securities, credit/debit cards, cash, articles considered historical or cultural heritage, antiques, works of art, artistic objects.
  3. Hallucinogens or any other type of prohibited substances.

GENERAL RESTRICTIONS FOR VENEZUELA

  1. Dangerous, flammable, corrosive, aerosols, radioactive cargo, weapons of any kind, clothing or articles for official or military use, pornographic videos or literature, food, live or dead animals, security items, organic waste, hospital waste, liquor and others contemplated by the airport, police and/or customs authorities.
  2. Jewelry, fine stones, precious metals, coins, securities, credit/debit cards, cash, articles considered historical or cultural heritage, antiques, works of art, artistic objects.
  3. Hallucinogens or any other type of prohibited substances.

ADVERTISING AND/OR PROMOTIONAL INFORMATION

The customer authorizes Box Express to send advertising and/or promotions through text messages or via email, phone call, printed matter or information in the directory.

ABANDONED GOODS

The customer must notify Box Express of the arrival of its cargo for clearance instruction, if after sixty (60) calendar days such notification has not been received or because the value of the shipment previously informed has not been paid, Box Express will declare the cargo abandoned.

ADDITIONAL COSTS

  1. WAREHOUSE: The packages that enter the warehouse in Miami, will have the first 20 days FREE of storage, after this time will be charged $ 20.00 per month.
  2. RETURN OF IN/OUT PACKAGES: In case the cargo does not comply with the requirements demanded by the DIAN or the client decides to withdraw his package, it will have a cost of USD $20.00.

TRACKING OR TRACING

Box Express has the technological means to update the status of the cargo in transit through the Portal. Customers can enter here to track their shipments with the assigned tracking number. aquí para realizar el seguimiento o rastreo de sus envíos con el número de guía asignado.

INSURANCE

  1. The insurance only covers the insured value of the cargo and not the declared value, excluding the freight value.
  2. Box Express will be responsible for the payment of the insurance in case of total loss for an insured value, with a maximum of USD $500.
  3. The insurance does not cover damage or partial loss, it only covers total non-delivery.
  4. Claims can only be filed within 3 business days of receipt of shipment.

FREQUENCY AND DELIVERY TIMES

  1. Daily flights from the United States (Miami) to Colombia (Bogota).
  2. Next Day Service 24 hours to Bogota and 48 hours to main cities.
  3. Second Day Service 48 hours to Bogota and 72 hours to main cities.
  4. Regular Courier Service from 4 to 6 working days.

Note: Re-shipment destinations or special routes depends on the frequency of departure of the Re-shipper, delivery time after arrival in Colombia 4 to 6 working days.