Archives: Legal aspects

1. Any flammable, corrosive or explosive material, product with alcohol as its first ingredient, Cleaning products, Fireworks and gunpowder, Gas, Tear gas or pepper spray, Lighters.
2. Firearms and ammunition, Poison, Pressurized containers, Gas-powered tools, Perishable goods, Drugs, Tattoo machines, Live or stuffed animals.
3. Goods with a value of $1000.00 or more are subject to a formal customs process (additional cost for paperwork and storage).

1. Dangerous, flammable, corrosive, aerosols, radioactive cargo, weapons of any kind, clothing or articles for official or military use, pornographic videos or literature, food, live or dead animals, security items, organic waste, hospital waste, liquor and others contemplated by the airport, police and/or customs authorities.
2. Jewelry, fine stones, precious metals, coins, securities, credit/debit cards, cash, articles considered historical or cultural heritage, antiques, works of art, artistic objects.
3. Hallucinogens or any other type of prohibited substances.

1. Dangerous, flammable, corrosive, aerosols, radioactive cargo, weapons of any kind, clothing or articles for official or military use, pornographic videos or literature, food, live or dead animals, security items, organic waste, hospital waste, liquor and others contemplated by the airport, police and/or customs authorities.
2. Jewelry, fine stones, precious metals, coins, securities, credit/debit cards, cash, articles considered historical or cultural heritage, antiques, works of art, artistic objects.
3. Hallucinogens or any other type of prohibited substances.

The customer authorizes Box Express to send advertising and/or promotions through text messages or via email, phone call, printed matter or information in the directory.

El cliente deberá notificar la llegada de su carga a BoxEx para su instrucción de despacho, si pasados sesenta (60) días calendario no se ha recibido dicha notificación y no pago del valor del envío previamente informado, BoxEx declarará la carga en abandono.

Debido a que los paquetes cumplieron el tiempo máximo de permanencia en bodega.  Una vez cumplido el tiempo la carga sera entregada al área correspondiente para el control y abandono de los mismos, y no se encontrarán disponibles para despacharse en un futuro.

1. WAREHOUSE: The packages that enter the warehouse in Miami, will have the first 20 days FREE of storage, after this time will be charged $ 20.00 per month.
2. RETURN OF IN/OUT PACKAGES: In case the cargo does not comply with the requirements demanded by the DIAN or the client decides to withdraw his package, it will have a cost of USD $20.00.

BoxEx dispone de medios tecnológicos que permiten actualizar el estado de la carga en su tránsito a través del Portal. El cliente podrá ingresar aquí para realizar el seguimiento o rastreo de sus envíos con el número de guía asignado el cual se encuentra debajo del codigo de barras de su recibo. 

1. BoxEx será responsable por el pago del seguro en caso de pérdida total de la caja de acuerdo al valor asegurado por él cliente, con un monto máximo hasta USD $500.
2. The insurance only covers the insured value of the cargo and not the declared value, excluding the freight value.
3. El Seguro no cubre averías o perdidas parciales, solo cubre falta de entrega total de la caja. 
4. Claims can only be filed within 3 business days of receipt of shipment.
5. El seguro no cubre mercancía no declarada o manifestada por el remitente.  
6. El cliente da fe que lo declarado en la guía de transporte es lo correcto y no habrá lugar a un reclamo por mercancia no manifestada o asegurada. 

1. Daily flights from the United States (Miami) to Colombia (Bogota).
2. Next Day Service 24 hours to Bogota and 48 hours to main cities.
3. Second Day Service 48 hours to Bogota and 72 hours to main cities.
4. Servicio Courier Regular de 4 a 6 días hábiles desde Miami. 
5. Note: Re-shipment destinations or special routes depends on the frequency of departure of the Re-shipper, delivery time after arrival in Colombia 4 to 6 working days.